Guest FAQs



GUEST FAQs

1. Will anyone be living in the home during my stay?

Nope – Your City Breaks team is all yours for the duration of your stay. Every time our Home Owners leave town, Ideal Rooms offers their home as holiday or short-term accommodation to people like you.

2. What services does Ideal Rooms offer the guests?

A beautiful home in the city. These homes are cared for by the people that live in them; decorated to a high standard, comfortable and well equipped - the perfect place from which to enjoy your City Break

What else does Ideal Homes offer?

• Our homes are always clean, tidy and nicely scented.

• All homes are fully equipped with everything you need for your stay: crisp high quality linen sheets, soft towels and boutique toiletries.

• A Concierge Manager dedicated to making your stay wonderful.

VIP CONCIERGE SERVICE are also available.

• We can get you the best rates for seats, tables and views in the city and access to most glamorous exclusive events.

• A Home Owner Guidebook to help you discover of best of your local area.

• An Ideal Rooms representative a phone call away to help with anything you might need.


3. What happens to my personal data?

Ideal Rooms will not share your details with any third companies without your permission and we have a strict anti-spam policy.

4. Do you have the home for me?

We offer homes for different budgets, preferences and needs. Our homes are safe, comfortable and in great locations. We are sure to have the Ideal Home for your perfect .

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5. How do I make a booking?

Simple.

You can search our website for your perfect property; select your dates, ideal location and type of property.

PROPERTY

If you find something you like you can book it immediately by clicking BOOK NOW. Alternatively you can get in touch and we will do the searching for you.

CONTACT US

6. How far can I book in advance and can I make a last minute booking?

If the property is available, you can book up to one year in advance and you can make a last minute booking too! If booking last minute, we will ask for a mobile number so we can get in touch if needs be.

7. How can I pay?

You can pay with you credit or debit card or BACS payment (if booking is 7 days in advance). We accept all major credit cards (VISA, MASTERCARD and AMERICAN EXPRESS).

8. When do I pay?

We take full payment for the duration of your stay at the time of booking. We will also take a damage deposit of £250 which is fully refundable provided the apartment is returned to the original condition at the end of your rental.

9. What’s your cancellation policy?

We know that life can sometimes get in the way of plans so we try and make cancellations as painless as possible.

• For bookings cancelled 6 months or more prior to arrival date you will receive a full refund of invoice.

• For bookings cancelled between 2 – 6 months of arrival date you will receive a 90% refund of invoice.

• For bookings less than 2 months to arrival date you will receive a 50% refund of invoice.

• All refunds are less any fees incurred due to transfer back of funds.

• If your trip gets cancelled for any reason, we suggest you take out comprehensive travel insurance to cover you in case you need to reclaim any monies.


10. Why can I not book the home I like?

Ideal Rooms Holiday Homes are only available when the Home Owner is out of town. As soon as we know the dates they will become free for you to stay in, they become visible on our website.

11. Are there any restrictions while I’m staying in the home?

The Home Owner will leave a HOME RULES booklet in the property. We ask all our guests to abide by these rules and respect the home as if it were their own. You cannot do any business or commercial activity form within the home during your stay.

12. Can you provide cots, highchairs and extra beds?

We will gladly assist you with anything that you might need. Please note that you should request these items in advance and there is a small fee involved for supplying it.

Arrival


1.Who will meet us?

Our Property Manager will meet you at the property on your arrival. We also offer a VIP Concierge Service offering nibbles and refreshments on your Arrival.

Let us know if you are running late or early so that we are there to meet you and let you in!


2. Who is the Lead Guest?

The Lead Guest is the person who will be staying in the home. This is not necessarily the person who made the booking – if this is the case please tell us when you are making the booking. The Lead Guest must be older than 25 years.

3. Do I have to present any form of identification on arrival?

The Lead Guest must present a passport, identification card or valid driving licence and they will need a credit so we can pre-authorise it for the damage deposit.

4. Why do you need to pre-authorise my card?

We pre-authorise your credit or debit card in case there is any damage caused during your stay. If you have accidently caused damage or broken something then it is the best to inform us before you leave. If your Property Manager notes any damage after your departure then we will contact you immediately. We will not access pre-authorised funds before we get in touch with you.